Returns:
We want you to love your purchase, but if for any reason you are not satisfied with your order, we accept returns within 30 days of delivery. Items must be in their original, unused condition with all packaging intact. To initiate a return, please follow the steps below:
- Contact our customer service team at [insert email] with your order number and reason for return.
- You will receive a return authorization (RA) number and instructions for returning the item.
- Once we receive the returned item, we will process your refund within 5-7 business days.
Exchanges:
If you wish to exchange an item for a different size or color, please follow the same procedure as returns. We will issue a store credit or exchange the item for you as long as the item is returned within 30 days of delivery.
Non-Returnable Items:
Certain items cannot be returned, including:
- Gift cards
- Downloadable software products (eBooks, audiobooks, etc.)
- Items marked as “Final Sale”
Return Shipping Costs:
Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., defective or incorrect items).